FAQs
Explore answers to frequently asked questions regarding product availability, support, and development below. Should you require further assistance, don't hesitate to reach out to us.
Product Availability
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A: MPM Medical develops and distributes products to meet various types of wound care conditions, but specifically focus on advanced wound care, surgical solutions, and specialty products to offset the side effects of oncology care.
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A: You can purchase our products directly from us or through a contracted vendor.
If you are a patient or caretaker, we also offer some of our over-the-counter products If you are a patient or caretaker, we also offer our over-the-counter products for sale on mpmmed.com/pages/patients
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A: Absolutely! Samples are always complimentary to medical professionals. Request here.
Product Support
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A: All product instructions can be found on their respective product page. We also have some video resources available here.
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A: Many of our products are available through Durable Medical Equipment (DME) companies and are often covered by insurance.
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A: MPM Medical offers our products through a variety of vendors to make it as convenient as possible for our wound care providers and their patients. Shipping will vary based on distributor and your location. If you are buying direct, shipping is typically 1-3 business days for the continental United States depending on product availability and order size. Shipping can be verified at time of purchase, and expedited for an additional cost, if needed.
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A: MPM Medical fills the distributor's orders and they ship to healthcare providers. Our vendors typically have products in stock, but if needed, we can offer a drop ship through your distributor of choice. If you ever need us to verify a product’s availability or backorder status, please contact Customer Service: Call | Email
Product Development
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A: Many of our products are manufactured at our headquarters in Mesquite, Texas. We represent a few international specialty brands in the United States like DryMax Extra which is made in Sweden.
If you’re a VA-hospital or need our US based product list, please contact Customer Service: Email
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A: MPM Medical takes pride in constantly evaluating our offering and expanding to meet your ever-changing needs. We have a professional medical panel that we meet with twice a year for research and development. We also partner with clinical professionals to monitor wound trends and new product materials available for wound care.
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A: We are always looking for medical professionals to add to our panel. Please reach out if you’re interested in joining or if you’d like to offer one-time product feedback or requests for new sizes. Email Us
Surgical Collagen
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A: Our collagen is purified from medical-grade bovine sources using a six-step process with only sterile, injectable-grade USP Purified Water. No aldehydes or harsh chemicals are used. It is depyrogenated to FDA standards, physically cross-linked, highly absorbent, and maintains a low pH for optimal healing.
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A: Type I collagen supports the body’s natural healing process by facilitating hemostasis, encouraging revascularization and tissue remodeling, reducing inflammation, minimizing pain and scarring, and signaling debris removal.
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A: A low pH (2.0–3.0) offers key clinical benefits: it promotes angiogenesis, improves tissue oxygenation, reduces protease activity, and helps inhibit the growth of pathogens.
Collagen Manufacturing
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A: Our 100,000 sq. ft. FDA-registered facility in Mesquite, TX features Class 7 and Class 8 clean rooms, USP liquid and collagen compounding, and advanced QC labs to ensure the highest quality medical-grade collagen.
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A: Our facility is FDA Drug and Device-registered, ISO 13485:2016 certified, DEA registered, and fully cGMP-compliant. We also offer 503B drug compounding and maintain strict quality control at every step.
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A: Yes. We provide private label surgical collagen manufacturing with custom formulations, packaging, sterilization, and regulatory support to meet your specific product needs.
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A: Beyond collagen, we compound and package liquids, powders, creams, and gels. Our services include R&D, design, contract manufacturing, converting, packaging, and sterilization.
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A: We provide end-to-end support — from research and design to regulatory compliance and manufacturing — helping medical device and surgical product companies accelerate FDA approval and market launch.
Helpful Resources
Customer Service | Certified Wound Care Specialists|Surgical Catalog